From cc5f3fb737ecae6bc7a7b6859b4d0f887d6b90b4 Mon Sep 17 00:00:00 2001 From: Georgiana Dolocan Date: Fri, 6 Dec 2024 16:43:43 +0200 Subject: [PATCH 1/4] Add a section about what to do when a budget alert is received --- projects/managed-hubs/budget-alerts.md | 18 ++++++++++++++++++ 1 file changed, 18 insertions(+) create mode 100644 projects/managed-hubs/budget-alerts.md diff --git a/projects/managed-hubs/budget-alerts.md b/projects/managed-hubs/budget-alerts.md new file mode 100644 index 00000000..fe7147c9 --- /dev/null +++ b/projects/managed-hubs/budget-alerts.md @@ -0,0 +1,18 @@ + +# Budget alerts response + +We now have setup budget alerts for all cloud projects where we pay the bill from the cloud provider, independently if we pass through these costs or not to the community. However, we currently don’t look to setup budget alerts for communities paying their cloud provider bill directly. + +These alerts are being sent to the 2i2c freshdesk account. + +## What to do when such an alert is triggered + +If the alert is about a higher than expected budget spend, then you should communicate that to the community representative. + +There is a template message to help you get started at [](support:templates:budget-alerts). + +### Steps + +1. Create a new email from freshdesk at https://2i2c.freshdesk.com/a/tickets/compose-email +2. Get the community contact's information from https://airtable.com/appbjBTRIbgRiElkr/pagD3XyZjqBunYMnC +3. Copy the message template from [](support:templates:budget-alerts) and paste it into the email's body editing it where appropriate From 2dbecd972cffdf8caea5c17103b0346e5e414064 Mon Sep 17 00:00:00 2001 From: Georgiana Dolocan Date: Fri, 6 Dec 2024 16:45:40 +0200 Subject: [PATCH 2/4] Mark ticket as resolved --- projects/managed-hubs/budget-alerts.md | 1 + 1 file changed, 1 insertion(+) diff --git a/projects/managed-hubs/budget-alerts.md b/projects/managed-hubs/budget-alerts.md index fe7147c9..2ef20c43 100644 --- a/projects/managed-hubs/budget-alerts.md +++ b/projects/managed-hubs/budget-alerts.md @@ -16,3 +16,4 @@ There is a template message to help you get started at [](support:templates:budg 1. Create a new email from freshdesk at https://2i2c.freshdesk.com/a/tickets/compose-email 2. Get the community contact's information from https://airtable.com/appbjBTRIbgRiElkr/pagD3XyZjqBunYMnC 3. Copy the message template from [](support:templates:budget-alerts) and paste it into the email's body editing it where appropriate +4. Mark the original budget alert ticket as resolved. \ No newline at end of file From e16856a57e7d74c066c34206559bed3e95156cc3 Mon Sep 17 00:00:00 2001 From: Georgiana Dolocan Date: Fri, 6 Dec 2024 16:54:06 +0200 Subject: [PATCH 3/4] Add missing char --- projects/managed-hubs/support/templates/index.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/projects/managed-hubs/support/templates/index.md b/projects/managed-hubs/support/templates/index.md index 12b78006..12adf6e6 100644 --- a/projects/managed-hubs/support/templates/index.md +++ b/projects/managed-hubs/support/templates/index.md @@ -5,7 +5,7 @@ Here are a collection of templates you can use when communicating with a communi in a support capacity. Ensure the values enclosed by `{{ }}` are filled in before sending. -(support:templates:budget-alerts) +(support:templates:budget-alerts)= ## Notifying a community champion of a budget alert trigger > **Subject line:** Notice of increased usage on JupyterHub cluster {{ cluser_name }} From 1378329a039eda59fc5b38d92e51ba5fb1a2f7f8 Mon Sep 17 00:00:00 2001 From: Georgiana Dolocan Date: Fri, 6 Dec 2024 16:57:53 +0200 Subject: [PATCH 4/4] Add document to toctree --- index.md | 1 + 1 file changed, 1 insertion(+) diff --git a/index.md b/index.md index b800c3eb..fabd008b 100644 --- a/index.md +++ b/index.md @@ -83,6 +83,7 @@ projects/managed-hubs/showcase-hub projects/managed-hubs/sales projects/managed-hubs/support/index projects/managed-hubs/incidents +projects/managed-hubs/budget-alerts List of running hubs ```