From 3643e383c7226d1d80d8f42215eac3389cd2b099 Mon Sep 17 00:00:00 2001 From: Yuvi Panda Date: Wed, 24 Jan 2024 14:44:25 -0800 Subject: [PATCH] Clarify wording Co-authored-by: Erik Sundell --- projects/managed-hubs/support.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/projects/managed-hubs/support.md b/projects/managed-hubs/support.md index 3aca3d1a..b2ec2d88 100644 --- a/projects/managed-hubs/support.md +++ b/projects/managed-hubs/support.md @@ -248,7 +248,7 @@ When a new ticket lands in Freshdesk under the support group and it is not an in 6. `Who: Support steward` - **Add a reference/link to the created engineering issue inside the Freshdesk ticket**. You can use an internal note or make it public when you communicate back to the Community Representative in step 6. Also, move the status of the ticket to the "Pending" state. + **Add a reference/link to the created engineering issue inside the Freshdesk ticket and set ticket status to Pending**. You can use a private note or make it public when you communicate back to the Community Representative in the next step. 7. `Who: Support steward`