Document uploader

[stvnrlly]

Context

A mobile-friendly way for the public to upload documents needed for benefit program applications and renewals.

When additional information is needed to verify information on a submitted application/renewal the program will send out a notice to the applicant requesting specific documents. Many programs don't have a way to accept docs electronically so applicants have to physically drop off or mail documents. This increases processing time / backlogs and likelihood of procedural denial for non-compliance.

Why we're prioritizing this

This isn't super technically complex so it could be a good place to start for a quick win. That means this may also be more of an adoption play than a product play.

• We've seen this need across several states and programs
• When after Vermont launched their doc uploader they saw a large reduction in time to determination and saw case workers resolve issues with provided documents immediately over the phone instead of waiting a week or more to receive and process docs.

Relevant references:

Previous attempts: State of VT Doc Uploader , worked on by Nava + 18F (@amyashida, @stvnrlly)

Product canvas

https://app.mural.co/t/gsa6/m/gsa6/1640040844214/1f0e3a56718755a5f2cc90a85df8ccd2d5c86832