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Unified Search / Case management #40

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stvnrlly opened this issue Oct 8, 2021 · 0 comments
Open

Unified Search / Case management #40

stvnrlly opened this issue Oct 8, 2021 · 0 comments
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backend program admin opportunity areas that are not public facing product oppt an opportunity area for potential exploration by TTS; tracked in the "opportunities backlog" kanban

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stvnrlly commented Oct 8, 2021 •
edited by amyashida
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Context

Case workers often have to manually look across several systems to find existing cases and understand current benefit status. This slows down processing of applications and issue resolution for the public. Manual look ups can result in duplicated and missed information.

Many orgs try to solve this by utilizing Master Person Indexes, but those can take a long time and be complicated to set up during which little value is created for the public.

Why we're prioritizing this

  • We already know of a production version of this that is in use in the State of AK. It's a good place to start and we could learn whether or not it could scale.

Relevant references:

  • Previous attempt: 18F AK engagement (Mark Headd, Elizabeth Ayer, Alex Soble, Amy Ashida)
  • Previous attempt: 10x Phase 1: Improved Management of Eligibility Applications

Product canvas

https://app.mural.co/t/gsa6/m/gsa6/1640037090682/232740be0d0a80ce4a5c810856336530281465c9
@stvnrlly stvnrlly added the public facing E&E opportunity areas in the eligibility & enrollment realm label Oct 8, 2021
@amyashida amyashida added the product oppt an opportunity area for potential exploration by TTS; tracked in the "opportunities backlog" kanban label Dec 10, 2021
@amyashida amyashida changed the title Case management Unified Search / Case management Dec 21, 2021
@amyashida amyashida added backend program admin opportunity areas that are not public facing and removed public facing E&E opportunity areas in the eligibility & enrollment realm labels Jan 10, 2022
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